Release Notes
Product Name: TeamTexter® 3.0 Web Application
Release Number: v3.0 SP13
Date of Release: January 3, 2025
1. New Feature: 50 Text Message Credit Minimum Requirement
- Issue Summary: Users encountered issues with credit balances reaching a negative amount when after all text messages assigned were depleted, People were sending inbound messages.
- Resolution: TeamTexter now has a texting credit minimum of 50 texts at the account level (and attached to the Account Owner) to ensure that inbound text messages are handles after all text message credit balances are depleted. Alerts are now triggered when an Administrator tries to assign text message credits and the minimum threshold isn’t met.
- Impacts: If the account has less than 50 text messages at the account level, text message credits can’t be assigned to other users and the account can not send outbound messages.
2. New Feature: Globally Turn Off Notifications for Users
- Issue Summary: Administrators didn’t have the ability to turn off notifications or text message forwarding to Users at a global level.
- Resolution: The Administrator can now turn off all or some notifications and apply the setting to all Users by visiting the Administration > Account > Notification Preferences settings.
- Impacts: When Administrators choose to turn off Notifications, Users will no longer receive them.
3. Bug: Typo Security Settings
- Issue Summary: The Security Settings tab was missing an “s”.
- Resolution: The Security Settings tab verbiage has been corrected.
- Impacts: None.
4. New Feature: Logout From All Devices
- Issue Summary: Users did not have the ability to log out of all active sessions on different devices.
- Resolution: A Logout from Devices features has been added to allow the User to logout from one, multiple or all devices. The feature can be found under User Profile Settings > Logout from Devices.
- Impacts: Enhanced account security and session management.
5. Enhancement: Webhook Security
- Issue Summary: Webhook endpoints were slightly vulnerable to potential security risks.
- Resolution: Security protocols for webhook endpoints have been strengthened to mitigate risks.
- Impacts: No impact to the existing functionalities.
6. New Feature: Account Lockout and Recovery
- Issue Summary: When a User tried to login incorrectly, their account was not locked thus they were unable to recover it.
- Resolution: Incorrect logins will be blocked after 5 attempts. The user will have the ability to recover their account by receiving a One Time Passcode (OTP) in their email account and using it to unlock their account. They can then use the Forgot Password feature to recover their password if needed.
- Impacts: User will not be able to access their account after 5 attempts of incorrect logins.
7. New Feature: Customizable Session Control
- Issue Summary: The login session duration was set at 30 days and the forced password update duration was set at 60 days, without customization.
- Resolution: Administrators can customize settings by visiting Administration > Account > Security Settings. Login session durations can be set to 15, 30, 60, or 90 days and password update reminders can be set to 30,60 or 90 days.
- Impacts: Improved session control and password enforcement.
8. New Feature: Force 2FA For All Users
- Issue Summary: Users would determine if they wanted to enable 2FA security on their account. There was no way to enforce this at an account level.
- Resolution: A new feature now allows Administrators to enable and force 2FA upon all users on the account.
- Impacts: Users will be forced to enable 2FA on their account prior to being able to use the application.
9. New Feature: Voice Message Customization
- Issue Summary: When People would call into the assigned phone number used for text messaging, they would receive a standard message stating that the number doesn’t allow voice messages and only allows text messaging.
- Resolution: Administrators will now be able to input their own message which will be announced when anyone calls the number assigned.
- Impacts: People will hear the custom message.
10. Enhancement: Owner Field Update
- Issue Summary: We felt the term “Owner” is not appropriate.
- Resolution: All occurrences of "Owner" in fields and tables were inconsistent with user expectations and needed to be updated to "Assigned User."
- Impacts: None.
11. Bug: Text Placeholder Color
- Issue Summary: It was difficult to see the field label versus the field text when both were in black in some instances.
- Resolution: All placeholders have been updated to use a consistent grey.
- Impacts: A better user experience, aesthetics and readability.
12. Enhancement: View Workflow Hyperlink
- Issue Summary: Administrators were not able to view the workflow configurations without clicking on the edit button.
- Resolution: The workflow is now able to viewed by clicking on it’s name, a hyperlink, which will bring up a view only screen.
- Impacts: A workflow can now be viewed without having to edit it.
13. Enhancement: Follow Up Time Limit Customization
- Issue Summary: The checkbox functionality and its intended behavior were unclear. The condition for a non-replying person lacked a clear time limit and customization options.
- Resolution: The checkbox verbiage was updated to clearly indicate its purpose: "Check to mark the message as Follow Up." Clarifications and adjustments were made to the time limit configuration for non-reply scenarios.
- Impacts: Improved user clarity and functionality for message follow-up management.
14. Bug: Global Search Redirect
- Issue Summary: Selecting an SMS message in the search results redirected users to the general messages section instead of the specific message.
- Resolution: The search function was refined to ensure selected messages navigate directly to their detailed view.
- Impacts: None.
15. Enhancement: Message Template and Scheduling Use from People List
- Issue Summary: When using the “Send Message” feature from the People List, it lacked the ability to use Message Templates or Scheduling capabilities.
- Resolution: The "Send Message" functionality was enhanced to include options for scheduling and selecting message templates.
- Impacts: Improved communication flexibility for users.
16. Enhancement: Dashboard Quicklinks
- Issue Summary: Selecting an item from the dashboard redirected users to the general area instead of the specific item.
- Resolution: The dashboard navigation logic was updated to ensure selected items lead directly to their detailed views.
- Impacts: Faster access to dashboard items.
17. Enhancement: Ability to Use Scheduling and Message Templates from Group Messaging
- Issue Summary: The "Send Group Message" feature lacked functionality for scheduling and using message templates.
- Resolution: The group messaging tool was upgraded to support scheduling and template selection, aligning it with individual message functionalities.
- Impacts: None.
18. Bug: Unread Conversation Widget
- Issue Summary: The widget failed to update in real-time, displaying outdated unread message counts.
- Resolution: The widget functionality was updated to reflect real-time message status accurately.
- Impacts: None.
19. Enhancement: Ability To Transfer Texting Credits Back to Account Owner
- Issue Summary: Administrators were unable to transfer unused texting credits from individual accounts back to the Account Owner, leading to inefficiencies.
- Resolution: When assigned text message credits are removed from a User, they automatically go back under the Account Owner’s User profile.
- Impacts: Unassigned text message credits will be housed under the Account Owner until re-assigned.
20. Enhancement: Administrator Access When Account Balance Is Depleted
- Issue Summary: Administrators were unable to use essential functions when text message credits were depleted, causing operational disruptions.
- Resolution: Administrators can now access Users and other critical features regardless of text message credit availability.
- Impacts: Access to correct insufficient text message credit balances.
21. Policy Change: Data Retention
- Issue Summary: Text messaging data was kept by TeamTexter indefinitely.
- Resolution: Data will be available within the application for up to 365 days. Text messaging data post 365 days will be archived by TeamTexter for two years. Customers can request archived data through opening a ticket on the TeamTexter support site (support.teamtexter.io). The full Data Retention Policy can be found here: https://teamtexter.io/data-retention-policy/
- Impacts: Access to correct insufficient text message credit balances.